Kai-Ling Law
UX Design Leader
UX leader with 12+ years of experience delivering enterprise-scale, associate- and manager-facing platforms across Fulfillment, Operations, Retail, and Corporate Workplace ecosystems. Proven record of shaping multi-year UX strategy, leading multidisciplinary teams, and transforming complex operational workflows into intuitive self-service experiences across software, hardware, and physical environments. Integrates AI into the UX practice to accelerate research synthesis, prototyping, UX writing, and product development, helping teams move faster while maintaining a high bar for quality and human-centered design. Known for influencing executive stakeholders across Product, Engineering, Robotics, Operations, Safety, Retail, and Corporate Real Estate.
Selected Work & Leadership
More Work
Omniscan
PRODUCT INNOVATION · HARDWARE + SOFTWARE UX
My Perfect Home
MOBILE APP · HOME BUYING · PRODUCT DESIGN
Quality Ladder
GAMIFICATION · QUALITY COACHING · PRODUCT DESIGN
Logofolio
BRANDING · TYPOGRAPHY · VISUAL & LOGO DESIGN
About Me
I’m a UX design leader who loves turning complicated problems into experiences that feel simple, useful, and human. Over 12+ years, my work has taken me from customer-facing retail experiences to fulfillment, operations, enterprise platforms, and corporate workplace products, leading work from early strategy and research through launch and continuous evolution.
I’m most energized by messy, ambiguous problems where design can shape more than the interface. I love connecting the dots between customer needs, business goals, and technology, and partnering closely with Product, Engineering, and Research to figure out not just how we should build something, but what we should build and why. AI has also become part of how I work every day, helping me write, synthesize research, prototype, and experiment faster while keeping people at the center of the experience.
Outside of design, I love improv. There’s something about listening, building on other people’s ideas, and figuring things out together in the moment that feels surprisingly similar to how I approach design and leadership. I genuinely love what I do, and I’m still curious, still learning, and still excited when a complicated problem finally clicks into place.
Want to learn more about my experience? Download my resume.
12+
YEARS OF EXPERIENCE
0→1
STRATEGY TO LAUNCH
AI + UX
EVERYDAY PRACTICE
How I Work
I solve for the problem first.
Then I make the solution beautiful.
When I start working on a problem, I’m not thinking about how to make it beautiful. I’m thinking about why the problem exists, who it affects, and what it takes to solve it.
I start with the people using it and how they actually work. Then I figure out what problem we really need to solve and how to make it work within the business and technical constraints.
For me, solving the problem is only part of the job. Once it works, I want it to feel simple, intuitive, and well crafted. If the experience still feels clunky or unfinished, I don’t think the work is done.
01 Find the real problem
02 Simplify the complexity
03 Design the whole experience
04 Raise the bar
